- Cisco is announcing new assignment and notetaker agents and many more
- Businesses can also hire a new AI receptionist
- Roomos 26 adds even more AI features
Cisco adds AI agents to its Webex platform to take care of automating tasks, summarizing meetings and dealing with workflows in an attempt to keep up with industry giants like Zoom (which recently reinvented itself as an AI-driven productivity eco system, not the video conferencing platform we got to know under the pandemic).
The company revealed the new tools at its Webexone 2025 conference and called the changes ‘Connected Intelligence’ and stressful people and AI agents must work together for maximum productivity.
Chief Product Officer Jeetu Patel made great claims and said ‘Connected Intelligence’ will “basically improve how people connect each other, how they interact with AI, and how AI agents themselves cooperate.”
Cisco adds new AI agents to Webex
Among the new Agentic Technologies are the task (generating meeting actions), Notetaker Agent (transcript and summary of meetings), polling agent (getting participant input) and meeting planning (suggests schedules based on accessibility).
Cisco also added a new AI receptionist, as it described as an “always-on-virtual receptionist” that was able to answer customer questions, planning and transfer of calls.
General availability for the new agent tools is set for Q4 2025 and Q1 2026, where Cisco is also working on integrations with the Amazon Q Index, Microsoft 365 Copilot, Salesforce and Jira to improve the value of its tools for more customers.
The company also makes improvements to its Roomos 26 operating system, which allows Cisco partner units not only to access some of the new agents, but also to start sound zones using AI-driven Loft MIC Pro to retrieve only sound within predefined boundaries.
Cisco has also worked with NVIDIA to create digital twins of users’ meeting rooms so that teams can optimize configurations. These new Roomos 26 features will generally be available by the end of 2025.
