With over 100 different brands to compare at the end of 2025, you choose an NBN provider that you know will deliver a reliable and (perhaps more importantly) affordable service can be a difficult feat.
And even when you think you’ve found your ideal provider when it comes to speed and pricing, lingering questions can often remain. If you e.g. encounter technical issues with initial setup or in the future, can you be sure you’ll get the support you need?
One NBN provider that prides itself on ticking all the above boxes is Flip. The Australian-owned and operated telco is not only a favorite of ours here at TechRadar, but its strong reputation for affordability and service has earned it several Product of the Year awards (from prestigious brands such as Finder, WhistleOut and Mozo) as well as a legion of happy customers – and they’re not shy about singing its praises.
Here’s why you should consider switching to Flip for your home internet service and join thousands of other satisfied subscribers.
Great value, first and foremost
Perhaps the main reason we’re such fans of the Flip is the great value it offers. Given that the vast majority of NBN providers now promise maximum plan speeds (or close to them), we think it makes sense to go with a provider that is competitive when it comes to pricing.
Flip has that covered and then some – especially right now as it’s currently offering 8-month introductory discounts on two of its most popular speed tiers, NBN 25 and NBN 500.
Generally, when Internet Service Providers (ISPs) offer sign-up discounts on their plans, they run for 6 months or less, but Flip is consistently committed to offering exceptional value, so a few extra months are added on top of the norm for even greater savings.
What’s more, these discounts come on top of Flip’s already affordable plan prices, so even when the introductory discount ends, you can be sure you’re getting a super competitive price for your NBN service.
The 8-month discount on the NBN 500 plan is particularly noteworthy as it makes this newly released speed tier accessible to many. It costs just AU$69 per month for the first 8 months before returning to its normal ongoing price of AU$83.90 per month. month.
The average monthly price for an NBN 500 plan at the time of writing is just over AU$93p/m, so either way the Flip is well below that benchmark figure.
What’s more, Flip offers new customers a 14-day satisfaction guarantee, whereby you are free to leave without charge if you are not completely satisfied with the service you receive.
While it’s par for the course that NBN providers don’t lock you into a contract, meaning you’re free to leave after as little as 1 month, it’s rare to come across a completely risk-free, zero-cost guarantee like this.
Flip is a TechRadar Preferred Partner (What does that mean?)
Support that is fast and friendly
In most cases, you shouldn’t run into any problems when connecting with Flip – but this is technology we’re talking about, so as we all know, it’s only natural that the occasional problem occurs. With a Flip NBN service, you’ll never be left high and dry thanks to its professional, well-trained and friendly support team.
Technical support is available 7 days a week via phone, email and a self-service portal. You can also log a support request on Flip’s website and ask for a specific time and date for an agent to call you back – no more waiting for hours or changing your plans to make sure you don’t miss the call.
However, Flip’s commitment to providing first-class customer service goes beyond a list of contact methods. The telco ensures that every member of its customer support team goes through a rigorous training program so that everyone has the same technical knowledge to offer solutions to problems as quickly as possible.
Not only does this mean that in most cases you don’t have to escalate an issue to someone higher up the chain, it also means you’ll be talking to the same employee until your issue is resolved.
Flip’s philosophy for its support team is that customer issues should be treated as if they came from a friend or family member – meaning they will seek to resolve any issues quickly and seamlessly, keep the customer informed of any updates as they arise, and also follow up after a case is closed to ensure it was resolved to the user’s satisfaction.
Satisfaction, exemplified
And you don’t just have to take our word for it. Flip has thousands of positive user reviews on ProductReview.com.au. This is especially remarkable when you consider that most people will only write a review when a product or service does not meet their expectations – so just the fact that so many users have taken the time to give Flip a positive review speaks volumes.
Several satisfied customers have even taken the time to comment on the positive experience they have had with the telco. Not only do many praise the internet service received, but they even go so far as to thank the various team members who have helped resolve their technical issues.
What is perhaps even more encouraging is the variety of names being mentioned. In our experience, looking at reviews from other NBN providers, one or two names are mentioned at most.
For Flip, several team members are praised, underscoring how thorough and valuable the telco’s ongoing training is when it comes to ensuring the technical team has the tools and knowledge to provide customers with top-notch support.
How to register
If you’re keen to switch to an NBN provider that offers very competitive plan prices but still offers great customer service, head over to the Flip website to see the full range of NBN plans.
