- The report finds that 94% of executives use artificial intelligence in the workplace, regardless of how widespread judgment (or the feeling of being judged) continues
- SMBs experience less guilt and are more likely to use the technology compared to enterprises
- A minority of companies actually want to replace human workers with AI
Bosses will fill roles with human specialists, not AI, it appears — as a new study Monday revealed mixed feelings about artificial intelligence in the workplace.
For example, while 94% of CEOs use it at work, many managers still feel judged for using AI tools. And that guilt is at its highest in enterprises rather than SMBs, where it’s often seen as a shortcut rather than a productivity tool.
The reality is that technology works best as a productivity tool rather than a job substitute, allowing people to take on more valuable and strategic work with the free time they have gained by handing over repetitive and administrative tasks to the computer.
Humans and artificial intelligence can coexist at work
Monday described AI blame as both “real” and “unfounded.” “This juxtaposition speaks volumes about the current state of AI,” explains Nielsen EMEA GM Inam Mahmood in the report.
At the same time, organizations are still trying to figure out exactly where AI can be of greatest value.
Small businesses use AI 3.5 times more per employed than businesses, which are more likely to face decrepit workflows and compliance hurdles, while marketing, technology and finance businesses may actually underperform with AI compared to construction and real estate workers.
Then there is the overwhelm. Three in four (76%) executives regularly switch between multiple AI tools, with only 2% relying on a single tool.
But while there are still some hesitations, the report proves that artificial intelligence is complementing human work rather than displacing workers. Indeed, most managers are not adopting AI to reduce staff, and many are making changes to hire more AI-savvy talent to pioneer this new form of human-machine collaboration.
With only about a third (38%) of executives citing workforce reductions as a motivator for adopting AI, Monday says AI-induced mass job losses are being challenged as a myth.
“While concerns about AI-led job displacement have not gone away, there is also another reality playing out in the workplace,” the report concludes.
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