- Emails are the biggest time drain when it comes to employee administration
- Only 41% of workers in the US and UK use AI regularly, report claims
- The real return on investment should be to close the deficit
New Fyxer data has claimed that UK and US organizations waste $954 billion a year avoiding administrative tasks, which equates to 5.6 hours a week per employee. employee which could be eliminated by using AI tools.
The report blamed email for wasting the most time, with the average worker receiving 29 emails requiring a response every single day.
As a result, more than half (57%) work beyond their contracted hours, with high earners (76 minutes per day) and Millennials (72 minutes per day) most susceptible to working overtime.
We waste hours every week on busy work
The data claims that half of US and UK workers surveyed have experienced an increase in workload over the past year, and almost a third (29%) of this increase is admin.
“We have quietly normalized a huge amount of avoided administrative work as the ‘cost of doing business,’ but it is nothing short of a crisis,” CEO Richard Hollingsworth wrote.
But they are currently not using the best tools to save time. Only 41% use AI regularly, and two-thirds are concerned that existing tools are inadequate or ineffective. More differences also emerge, with higher incomes and men most likely to use AI.
Among users, 75% agree that artificial intelligence has improved their work, and 90% agree in the science, technology and research sector.
With this in mind, Fyxer pitches AI as “core productivity infrastructure” – companies need to move beyond experimentation to deploy tools that actually solve common pain points for workers. It is also up to these companies to close gaps in utilization.
And while many organizations seek revenue and productivity-based returns, Fyxer suggests focusing instead on measuring closed deficits: “It’s admin removed, time saved and hours returned to meaningful work.”
“The only way forward is to recognize how heavy the burden has become and to lift the weight from the workers,” Hollingsworth concluded.
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