- Microsoft deleted a user’s OneDrive account after it was compromised
- This resulted in the loss of 25 years of photos and games
- The incident is a reminder to use multiple backup solutions
How much have you saved in your Microsoft account? Consider all the photos and documents backed up to OneDrive, the games and apps associated with your username, and everything else. Many of us have a lot stored there, but as one Microsoft user recently found out, it can all be removed in an instant – with Microsoft itself deleting.
Joshua Khane told how a recent hack of their account led to Microsoft taking the nuclear option and removing 25 years of data, including photos of their infant son and “thousands of euros spent on games.”
Khane shared an email from Microsoft explaining that since “unauthorized access occurred” to their account — meaning a likely compromise by hackers — “we have permanently suspended the account.” Microsoft confirmed that “this action is irreversible … In addition, if you had files stored in OneDrive, those files are no longer available. Due to encryption and privacy protections, even our engineers cannot retrieve them.”
The move outraged Khane, and the disbelieving user condemned Microsoft’s decision not to restore their account: “One of the biggest companies ever couldn’t do it so they just deleted that crap like it’s nothing??”
“Although the security could be tighter on my part (lessons learned),” they added, “what bothers me the most is that Microsoft says they can’t recover my account and suspended it…Thousands of euros have gone down the drain as I’ve also lost all my games! I couldn’t back them up and I trusted Microsoft to keep it safe even if I was compromised!”
How to keep your data safe
After the saga was posted on Reddit, other users chimed in with their own stories. “It’s happened to me too,” said one user. “I had proof of payment and everything went back 20 years. They said sorry, the best we can do is lock your account forever.”
Another had some advice for Khane: “When this happened to me, I created the new account and emailed them (in the same thread) with the new account information. They basically cloned the old account into the new one and I got everything back.” Elsewhere, many users recommended that Khane take legal action against Microsoft.
If you want to avoid a similar fate, it’s important that you don’t just back up your important documents to one source – be it cloud storage like OneDrive or an external storage drive. If something goes wrong, your only copy has disappeared into the ether.
Instead, build redundancy into your backups. Use a cloud backup service like Backblaze and a local NAS or offline archive drive. If possible, make sure your backups are in different physical locations, including an off-site one.
As Redditor Linesey rightly suggested, “Get a NAS, get an off-site location like a safe for cold storage, then use the cloud if you really want to as another layer.” That way, you have at least one backup option if a company like Microsoft decides to delete your data without warning.
It’s also worth setting up access keys and multi-factor authentication on your accounts and using one of the best password managers to strengthen and save all your logins. That way, you make it harder for bad actors to gain access to your account – and less tempting for Microsoft to press the big red button with irreversible consequences.
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