- Amazon CEO Andy Jassy encourages workers to be “curious after AI”
- It has 1,000+ AI services and apps during development or in use
- Genai and Agentic AI could lead to Jobtab at Amazon
Amazon CEO Andy Jassy has announced progress in AI, and technology’s integration across many of the company’s activities is likely to reduce the company’s employee number in the next five years due to efficiency gains.
In a letter to workers, CEO Andy Jassy boasted that more than 1,000 AI services and apps are already underway or built and many more will come.
Jassy-Name dropped a few of the successful implementations and upcoming Rollouts, including its next generation’s smart personal assistant Alexa+, AI-Shopping Assistant, Seller Tools and Advertising Tools.
Amazon accuses AI of future redundancies
In the end, artificial intelligence could end up changing the nature of work and demanding fewer people in some roles, but more in others.
The E -trading giant has already dismissed 27,000 workers since 2022, including recent cuts in units, services and book departments, but it seems that widespread technological redundancies could be far from over for Amazonians.
AI has also proven instrumental to allow Amazon to improve its inventory, forecasts, robot effectiveness and customer service, but Jassy’s letter remained in accordance with a key theme – a strong emphasis on internal productivity improvements using generative and agent AI.
With capabilities that span the task’s implementation, research, code writing and workflow automation, Jassy AI agents are critical of faster innovation and better customer experiences, but the disadvantage of it is that the technology will allow for slimmer teams to achieve more, reducing the need for so many workers.
Despite the threat of AI taking their roles, Jassy urged workers to be “curious” about the technology, experiment and innovate with it and promote their learning.
“We need fewer people who do some of the jobs being done today and more people who do other types of jobs,” Jassy explained. “It’s hard to know exactly where this network out of time, but in the next few years we expect this to reduce our overall trader.”
Jassy’s comment about knowing where this network in the future is a relevant one. Although many experts predict that AI could lead to net dwelling creation, it may mean that some companies (like Amazon) end up reducing their employees, while others are seeing growth.
