- AI agents could save scaled adoptors $ 382 million but only $ 76 million for slow adoptors
- Most companies agree that AI agents would give them a competitive advantage
- Businesses need to build ethics and rely on their processes
AI agents could generate up to $ 450 billion in economic value in 2028 through a combination of revenue gains and cost savings for businesses, but not all companies are just to reap the benefits, new research has claimed.
The Capgemini report explains how scaled AI agent recorders could see a $ 382 million boost over the next three years compared to only $ 76 million for lower scales.
Alarming is the global average of organizations that have fully scaled AI agent development, only 2%, and in the UK it is even less of 1%.
To take advantage of AI, you have to scale it properly
The research found that almost half (47%) of British companies are piloting AI agents or testing new use cases, where about a fifth (19%) has partially implemented them. Most (93%) agree that scaling AI agents would give them a competitive advantage over the next year, with customer service, the and sales that most likely realize the greatest rewards.
But now that many companies go from experimentation to implementation, confidence in autonomous AI agents is falling. Just 27% of global participants now rely on Agentic AI compared to 43% last year. British confidence is slightly higher than the global average, but the decrease from 50% to 32% is back in accordance with the global mood.
“Central to this transformation is the need to build confidence in AI by ensuring that it is developed on a responsible, with ethics and security baked from the start,” explained Capgemini CTO and Chief Product Officer Franck Greerie.
Furthermore, the same important challenges are to prevent companies from scaling AI – four out of five organizations lacking mature AI infrastructure, with fewer than one in five reporting of high data tools. As we know, AI is only as good as the data it uses. Other barriers include low internal AI reading skills and privacy.
