- Amazon and AWS have had a few high-profile incidents recently, caused by risky code
- Mandatory meeting responded to “Gen-AI assisted changes”
- Senior human oversight is now required for code changes
Amazon has reportedly called engineers into a mandatory ‘deep dive’ meeting to investigate recent outages and reliability issues, and it appears the solution is to humanize AI-generated content.
For example, a six-hour outage on Amazon’s main e-commerce site in March 2026 prevented users from being able to complete transactions, view account information and interact with certain product pages – and it was reportedly caused by a faulty code implementation.
The meeting stemmed from a “trend of events” with a “high blast radius”. Financial Times reports suggesting that “Gen-AI assisted changes” have been to blame for a number of recent incidents.
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Amazon is apparently concerned about some AI code
Amazon SVP Dave Treadwell confirmed in an email seen by FT that “the availability of the site and associated infrastructure has not been good recently.”
In order to react quickly to prevent future incidents in the near term, Amazon is reportedly asking that AI-assisted code changes are now approved by senior engineers before they are implemented.
So while Anthropic has launched Code Review for Claude Code to offer quick AI help to spot any bugs or vulnerabilities, Amazon is clearly emphasizing human expertise.
Amazon’s cloud arm, AWS, has also suffered two high-profile incidents in recent weeks, although the company claims one was an “extremely limited event” affecting certain services in mainland China, and the other did not affect “customer-facing AWS service”.
The latest decision, which involves senior human sign-off, came as part of Amazon’s weekly ‘This Week in Stores Tech’ (TWiST) meeting, which Amazon says is a regular, optional gathering to “review operational results across [its] shop.” This was supposedly mandatory.
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