- One in two managers say they are 10-19% oversubscribed for workers
- Half say they could be 30-50% above capacity within three years
- Amazon is already looking to make AI-induced reductions
New research has claimed to show how artificial intelligence could be responsible for significant job losses across large organizations globally, based on today’s estimates.
Even by today’s early standards for the deployment of automation and AI tools, half of global executives surveyed in a new BearingPoint study say their workforce is 10-19% overcapacity, indicating an imminent need to downsize.
Back office operations, customer service and entry-level finance and HR roles are among the most likely to be affected, BearingPoint found, with AI capable of autonomously handling routine and administrative workloads.
AI may be responsible for widespread job losses
Looking ahead, AI-driven productivity gains could create even more excess capacity, reducing demand for many job types. Within three years, all of the companies surveyed expect to be at least 10% above capacity, and nearly half (45%) suggest they may be between 30-50% above capacity.
Meanwhile, organizations are busy rethinking what jobs look like, shifting from traditional human roles to collaborative models between humans and AI, where AI improves human output but frees up more creative and productive time.
At the same time, companies must be at the forefront of balancing these declining legacy roles with the growing demand for AI skills, and introducing upskilling programs to support today’s workforce.
Already, Amazon CEO Andy Jassy stated that AI agents will mean that “fewer people [will be] do some of the tasks that are being done today.”
Despite acknowledging that “more people [will be] doing other types of jobs,” Jassy predicts a total reduction in the company’s workforce in the next few years.
Although the projections differ due to the large number of variables, this report coincides with an MIT study suggesting that about 12% of American jobs may be at risk of displacement.
Via The register
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