Islamabad:
The Islamabad Capital Territory (ICT) police have launched Pakistan’s first fully functional “online female police station”, which secures around the clock protection of women, children and vulnerable community segments with immediate access to justice and security through a single call on the helmet line 1815.
According to a police spokesman, the online woman’s police station is equipped to deal with domestic violence, gender -based violence and other crimes against women and children. A dedicated auxiliary line (1815) is established where women can call without hesitation in reporting their complaints, seeking legal advice or receiving immediate help, he said.
Inspector General (IG) of the Islamabad police Syed Ali Nasir Rizvi said the station offers facilities such as video calls and online chat support, eliminating the need for women to visit a police station for registration of first information reports (FIRs), which is now delivered directly to their homes.
IG Rizvi also said the station operates with a first responding unit that reaches the complainant’s location within five to seven minutes. In cases where immediate decision is not possible, female investigators from the online woman police station quickly make that justice is delivered, he added.
IG said that all call managers, respondents and investigations of officers for the helmet line of 1815 were female police personnel. In addition, emergency calls to General 15 Helpline are automatically redirected to 1815 using artificial intelligence, which ensures that no emergency call goes, he said. Rizvi said the guideline operates 24/7 to guarantee that help is always only a phone call for those in crisis.
