- Customers have noted that Microsoft phone lines no longer support Windows Phone activation
- Support documentation still indicates it is possible despite ongoing battles
- It looks like you now need internet and a Microsoft account
Microsoft appears to have quietly removed its phone-based, offline Windows activation option, meaning that Internet access is now effectively required for any user to activate Windows, including a Microsoft account,
Although Redmond has not officially announced the removal of phone activation, reports have been circulating on the Internet for some weeks, with Neowin observe reports in December 2025.
However, a support page indicates that phone activation is still possible for Windows 11, Windows 10, Windows 8.1 and Windows 7.
Has Microsoft Quietly Removed Windows Phone Activation?
Either the company has yet to update its documentation, or the current unavailability of phone activation could be a glitch.
A user quoted by Neowin – Ben Kleinberg – failed to obtain phone activation. Instead, the phone line returned an automated message: “Product activation support has moved online. For the fastest and most convenient way to activate your product, please visit our online product activation portal at aka.ms/aoh.”
Cyber news has separately confirmed that the phone line continues to forward the same automated message.
With all the evidence pointing towards Microsoft removing phone activation, it’s likely that updated support documentation has just been delayed. The move also reinforces Redmond’s push toward account-linked and internet-dependent licensing.
On another support page, Microsoft explains that digital licenses or product keys can be used to activate Windows and that the operating system can be tied to a Microsoft account.
Failure to activate Windows will result in watermarks and feature limitations, which can be bad news for customers who do not have reliable access to the Internet.
TechRadar Pro have asked Microsoft to confirm whether phone activation has indeed been pulled, but we did not receive an immediate response.
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