- Last week, FitBit users experienced a power outage that prevented app -login and see synchronization
- The problem was quickly solved but problems are lasting for a seemingly small percentage of users
- We’ve got more E emails this weekend, both about this sustained problem and other problems that Fitbit -Users have
Last week, starting on July 17, Fitbit users reported problems in hop time as the app prevented users from syncing their watches and fitness trackers -and when users followed Fitbit’s recommended troubleshooting steps and logged out of the app, it wouldn’t allow them to log in again.
The problems cut up, whether users rocked one of the best Fitbits, an older model or a Google Pixel watch, and I covered the outbreak largely with a live blog. Google reached out to confirm that the problem was resolved later that day, and reports of Downdetector returned to normal.
Even after the blog is completed, however, we have received E emails from readers saying their devices that still do not sync with the Fitbit app.
Wendy E -emailed on July 19, two days after the power outage was completed, to say “I have tried to sync all day. I have Covid, then traced my blood oxygen level … I do not know what my number was last night when it will not sync.”
Lloyd E -emailed to tell us that his Fitbit would not sync with the app on her iPhone 11, Ann was unable to set the right time on her clock (also probably the result of a synchronization problem as this is done by pairing with your phone), and other users chimet in to say that their best fitness trackers would not sync properly.
In a thread on Reddit entitled anyone else who still has synchronization problems? Another eight people chimmed in with their comments, and everyone confirms that they still have problems after the correction was rolled out. In another thread entitled How is Fitbits now? The most made comment was this:
“The last few weeks have been terrible. Nonstop -Sync problems with the app and they had a big power outage yesterday, as they say is fixed, but I still have trouble … I will honestly go Garmin at this time.”
It is important to put these problems into perspective: Although it is very unfortunate that all the users mentioned have devices they are temporarily unable to use (some of them probably with Fitbit Premium subscriptions they pay for), it seems that they are a relatively small minority of users, with Google appearing to have solved the wider problem.
However, it does not help you if your device cannot sync or is walled. A lot of people reached out to us in the end, many with continuous problems that appear to be separated from the power cut.
Phil in Hong Kong wrote in to tell us, “My Fitbit hasn’t worked for a week. It does strange things like after I wake up, I say I’ve hit 10,000 steps or not read my sleep.
“It’s actually really annoying and it’s the third time I’ve had problems with Fitbit, and I still think if I change to an Apple Watch.”
Phil’s answer is repeated by Linda and says, “I have tried any troubleshooting method with the same results. About two weeks ago I ordered an Apple Watch see 2nd generation.”
The reason people are so disappointed when their devices are not working is that people love to use their fitbits. It creates a committed society of like -minded users who want to keep fit, track their sleep and health and enjoy training.
It’s a great tool and for most people it works very well. There are many reasons why Fitbit, even in the light of some persistent problems, remains synonymous with activity tracking.
For those who experience continuous difficulties that cannot be solved by the usual troubleshooting, the best thing to do is reach out through the Fitbit Help Center.
