- AI improves the productivity of Microsoft – and after all, could be threatened’s job
- The company says it saved $ 500 million by spending AI in call centers
- Microsoft has dismissed thousands of workers in 2025 alone
Microsoft has declared that artificial intelligence is now saving the company money across sales, customer service and software engineering.
The reports have claimed that in a recent company meeting, Microsoft’s Chief Commercial Officer Judson Althoff revealed over $ 500 million in its call centers alone thanks to the implementation of artificial intelligence while improving employees and customer satisfaction.
AIS direct effects on the workforce remain uncertain, but Microsoft has recently dismissed thousands of workers since over-over-panding, and it seems that AI-induced efficiency gains have worsened only the effects.
Microsoft creates enormous savings thanks to AI
Artificial intelligence now handles Microsoft interactions with smaller customers, generating tens of thousands of millions in revenue with reduced human input.
Apart from using AI in customer-turning roles, Microsoft has also rolled generative AI coding tools across new product developments and existing updates. About a third of the Microsoft code is now AI-generated, which puts the company on par with its colleague tech giant, Google.
With Microsoft due to releasing its latest quarterly report soon, we do not yet see how financial results have been affected by its use of AI.
Last quarter, the company announced an increase in revenue of 13%, with CEO Satya Nadella commenting, “From AI -In and platforms to apps we are innovating across the stack to deliver to our customers.”
Microsoft has been in a battle for pole position as the world’s most valuable company in recent months. Although it is often overtaken by Nvidia, it remains for several billion dollars in front of Apple.
More broadly, Microsoft is not the only company that gets productivity gains. Salesforce, a company that has also been tough on generative AI and Agent AI, now reports that about 30% of its internal work is handled by artificial intelligence.
Via Bloomberg
