- M&S has finally restored its click in the store and collects service
- The cyber event was revealed in April 2025
- Online orders for delivery were restored in June
Marks and Spencer (M&S) have finally restarted clicks and collection of orders for clothing, home and beauty products after an almost four month suspension after a seemingly larger cyberattack.
Although the company had resumed online orders for delivery on June 10, after it revealed details of a cyber event on April 22 (and stopped delivery and collections from April 25), M&S took another 15 weeks to switch back on clicks and collect services.
The cyber event was previously expected to cost the company about £ 300 million in lost operating profit for this financial year, but M&S hopes to halve the impact via insurance and cost control.
M&S clicks and collects back online
However, although the restoration of clicks and collection signalizes a ‘back to normal’ for customers, analysts do not expect a sudden resurrection as M&S continues to contend with reputation damage.
Although the British retail giant got a big hit, the industry did not, and rivals like Sainsburys and next were able to pour some of the lost business.
M&S CEO Stuart Machin had previously stated that the effects of the incident could continue into June and July, signaling a restoration in August and the company has been able to comply with it.
In detail about his experience in parliament, M&S has called for stronger cyber-incident revealing norms. The lawyer also noted that companies should be able to operate manually during power cuts.
The United Kingdom’s national crime agency arrested four people in a probe tied to attacks on M&S, Co-Op and Harrods, but the true cause of the incident is still uncertain.
The attack on Marks and Spencer (M&S) and the Co-Op supermarket was combined into a single event by the same striker of the Cyber Monitoring Center (CMC), an independent, non-profit organ established to categorize major cyber events of the insurance industry.
It was reported that the group known as scattered spider was behind the trial, but TCS, which has served M&S for more than a decade, also investigates whether it was a springboard for the attack.
