Fingerprint problems for online passport applicants solved with new verification system
The Passport Department has launched a new online verification system that addresses the technical issues that previously affected the fingerprint verification of online passport applicants.
Applicants will now be able to verify their fingerprints through NADRA’s Pak ID app. If the fingerprint verification fails, face verification will also be available.
According to DG Passport Mustafa Jamal Qazi, overseas Pakistanis had reported frequent problems with online biometric verification. With this new facility, overseas Pakistanis and senior citizens are expected to benefit the most.
DG Passport added that all sorts of modern facilities are being introduced for the convenience of citizens and said the upgrade is part of a wider shift towards digitization to make passport services more accessible to the public.
How overseas Pakistanis can verify fingerprints online
Foreign applicants using the DGIP online passport system will now have to complete biometric verification through the NADRA Pak-ID mobile app. The department says the new system is designed to eliminate recurring verification errors.
Here’s how the new process works:
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Start the online passport application on the DGIP e-Services portal and make notes Passport ID displayed at the biometric stage.
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Open Package ID mobile app and select Online passport.
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Enter your CNIC number and the tracking ID to link the application.
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Capture and submit fingerprints using the app’s camera-based tool.
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If fingerprints cannot be captured, face verification option can be used instead.
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Once verified in the app, the DGIP portal automatically updates the biometric status for the applicant to complete payment and submission.
