- Salesforce reveals Agentforce 3, its latest and largest AI -Agent Platform
- Agentforce 3 offers more supervision and control over AI agents
- Also include MCP support and over 100 third-party service connections
Salesforce has revealed the next generation of its AI agent platform and promised more visibility and control over your systems in the future.
The company says Agentforce 3 marks another major step in digital labor so that customers can create and implement smarter and more powerful agents than ever before.
The launch includes a new command center tool to give users “complete observability” as well as some major upgrades when it comes to model support, and over 100 new pre -built industrial actions.
Agentforce 3 arrives
“With Agentforce, we have united agents, data, apps and metadata to create a digital work platform that helps thousands of companies realize the promise of agent AI today,” said Adam Evans, EVP & GM for Salesforce AI.
Salesforce says its new command center, part of Agentforce Studio, will offer users much more supervision of the work their AI agents perform on a daily basis.
In the past, this had included observing technical problems around the models’ safety and performance – but this will now be expanded to cover the agent’s health, performance and income optimization.
This allows users to monitor and analyze any interaction performed by an agent, discover trends and prevent problems before they occur, and offers natural language support for generating topics, instructions and case studies.
It will provide contextual information in real time regarding the specific agent’s duties and can also offer AI-run recommendations for adjustments and edits to agents, hopefully make them even more effective.
Elsewhere, Agentforce 3 includes built-in support for the model context protocol, providing much greater support for plug-and-play compatibility with a host of other agents and services without the need for custom code.
Customers will be able to connect to several third -party tools and resources, including Amazon Web Services, PayPal, Box, Cisco Systems, Google Cloud, IBM, Performance Laboratories, Stripe, Teradata and Writer.
“Over the past several months, we have been listening deep to our customers and continuing our fast pace in technology innovation,” Evans added.
“The result is Agentforce 3, a big leap forward for our platform that brings greater intelligence, higher performance and more confidence and accountability to any Agentforce implementation. Agentforce 3 will redefine how people and AI agents work together -driving breakthrough levels of productivity, efficiency and business transformation.”
