- Agentforce for the public sector has already achieved Fedramp High Authorization
- It is host of AWS -Infrastructure for maximum security compliance
- AI agents come to work to increase the effectiveness of human workers
Salesforce has introduced the Agentforce for the public sector, a new platform run by Agentic AI, specially designed to help with state agencies.
The branch of Agentforce promises to inject AI agents into government work, where it means the most, such as handling repeated tasks, by improving responsiveness, efficiency and cost-effectiveness.
It has also already received Fedramp High Authorization to guarantee security standard compliance, so it can be a common view in US public services soon.
Salesforce’s government-approved Agentforce platform
Salesforce noted “staffing shortages and rising public expectations”, which state agencies are facing as a key attraction for the Agency for the public sector.
The company’s recent Global AI readiness index claimed that 90% of global components are open to cooperating with AI -driven public services, but concerns about privacy and security have slowed the adoption of the sector. This FatRamp -approved platform hopes to change it.
The city of Kyle, Texas has already started using the platform. “It’s like having every aspect of the town hall immediately available 24/7, whether you are a city employee or a resident seeking help,” said Assistant City Chief Jesse Elizondo.
Among the first features that are launched are three key systems – compliance management, complaint management and recruitment management. They use agents to summarize and analyze components of constituents and discover complaints, help compliance officers with violations and fee calculations and screening job applications to match candidates with relevant agencies.
Job recommendation, Benefit’s application and complaints will also be available from October 2025.
In an attempt to clarify state agencies, Salesforce emphasized that the Public Sector Agent Force is running on AWS infrastructure, which is built to meet strict security requirements for high sensitivity organizations globally.
“With AI agents working with dedicated government workers and providing 24/7 support to voters – helps with everything from routine queries to complex, time -consuming tasks – Agentforce explained a more responsive, agile and effective government,” explained Salesforce EVP and GM for public sector Nasi Jazayeri.
