- Sky Live cameras will stop working on 4 December
- All customers – prepaid and paid monthly – will receive a refund
- Don’t forget to recycle
Sky Live, the Kinect-like camera accessory for Sky Glass TV, is shutting down in December 2025 – and by shut down, I mean exactly that. If you’re a current Sky Live user, your camera will simply stop working on December 4.
Launched in 2023 as a companion to Sky Glass TV, the camera was designed to extend your TV’s capabilities by enabling you to use it as a training coach, as a controller for motion-controlled games, to enable screen sharing with other households and to make Zoom calls.
For Sky Glass users, it provided a lot of features, but its hardware exclusivity meant it was always going to cater to a relatively small market. So it’s not a huge surprise that Sky has decided to pull the plug on the hardware and its services.
Sky tells us that “all Sky customers who purchased Sky Live will receive a refund for the amount they paid for the device.” And to soften the blow, Sky is also giving anyone who bought one a free 12-month subscription to the Mvmnt fitness app – albeit in its non-motion-tracking version.
Why is Sky Live being shut down?
Sky says it’s refocusing, that it’s proud of the “ambition” behind Sky Live – which sounds to me like the companies are talking about “it didn’t attract enough customers” – and that it has learned a lot from the project. In a statement, Sky told us:
It has provided us with valuable learning that helps shape the future of our products. The most popular feature was games, which is why we’ve continued to bring even more games to Sky Glass and Sky Stream, with something for everyone in the family, including Who Wants To Be A Millionaire.
We focus our investment where it matters most to customers – faster, simpler products, unmatched content and excellent service. Customers who purchased Sky Live will be refunded.
Refunding Sky Live customers is a smart move, I think, because Sky Live wasn’t cheap: £290 if you bought it outright, or £6 per month. If you are still paying for one, you will be refunded for what you have paid so far and future payments will stop.
You can return your Sky Live directly to Sky via a pre-paid label or hand it in to your local electrical recycling centre.
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