- PSN has just recovered after a 24-hour power outage
- Sony says downtime was caused by an “operational problem” with network services
- Compensation is 5 Free Day with Service for PlayStation Plus Members
Sony has informed us about the compensation that PlayStation owners – yes, PlayStation Plus members – will receive because of the big outbreak that hit PSN this weekend, which is fortunately in the rear -view mirror.
The PlayStation Network’s Power Cutting ran for 24 hours eventually and wiped out on Saturday online game sessions across the globe (or Friday night some places).
Finally, we got a reason why the service dropped, namely an “operational problem” with network services as explained by the PlayStation North American Support account on X.
Network services have fully recovered from an operational problem. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members automatically receive an additional 5 day service.9 February 2025
The post on the social media offering also apologized and gave us details of the compensation that will be delivered: “All PlayStation Plus members automatically receive another 5 days of service.”
Not so smooth operator
Predictably, there is a lot of misfortune about the answer here. Just a damn look through the answers to the message from Sony Support gives you a good taste of the dissatisfied players out there. The main theme is ‘just five days, what about a month?’ – Or ‘Why don’t you give us a free game instead?’
Okay, the latter pushes it, but I have to agree that five days feel, how can I put this tactically … a minimal gesture?
I think Sony could have done better than that by mitigating what was definitely a lot of bad feeling from the broad PlayStation community around this weekend-spoling (for some) power outage.
Heck, even non-playstation players tile into X and say this feels cunning from Sony.
It is worth noting that far from everyone has received the five-day bonus yet, and it is probably in pipeline for many.
Distribution of communication
The second frustrating element during this PSN break was the lack of any communication about what was going on from Sony.
Everything was down -all PlayStation services on the status dashboard, which was nothing but red lights -and yet no peep was heard from official channels about the cause (or suspected error) or an estimated delivery time for FIX to the PlayStation network.
In some ways, it has undoubtedly been about fear of getting something else wrong – to give false hope of a ‘fix soon’ that then does not appear and which only makes PlayStation – owners angry – but still it was not a good situation .
The final judgment that arises as just an “operational question” is also not much for a reason, and that expression feels very vague. Yes, apparently it was a big wrench in the works with the network infrastructure somewhere – but what kind of Gremlin crawled in there? A little more of a little would not hurt in terms of: How did this happen and how could Sony watch against this in the future?
In justice, a fuller explanation could come soon. And service downtime happens – of course, it’s inevitable. But I feel that it is clear enough that the response during the power break and this final result and compensation could – and should – have – been better from Sony.
