The framework is set to improve transparency, efficiency and response times nationwide
Pakistan’s passport department has introduced a new digital system to monitor passport applications, printing and operational results, officials said on Monday.
Under the initiative, a dedicated 24-hour surveillance room has been established at the department’s headquarters in Islamabad following directives from the Director General of Passports Mustafa Jamal Qazi
The digital integrated dashboard will strengthen the daily monitoring of passport printing, delivery and office operations. This system improves performance not only throughout Pakistan but also at all foreign missions worldwide. Real-time evaluation ensures faster processing, 1/2 pic.twitter.com/rkeW4LaMEr
— Directorate-General for Immigration and Passports (@DGIPofficial) 22 December 2025
Officials said the system is powered by a digital integrated dashboard that will allow real-time monitoring and evaluation of day-to-day operations, both in Pakistan and at passport offices abroad.
The new framework enables end-to-end monitoring of the passport process, from application submission to final delivery. Authorities said this would help improve transparency, efficiency and service delivery.
The monitoring system will also automatically identify overcrowding at passport offices, allowing administrators to respond more quickly to public service pressure points.
In addition, staff performance, passport printing operations, backlog and machine status will be tracked through the network management system.
Qazi said the system would significantly improve the performance of the department.
He added that citizen turnout and staff efficiency across all passport offices would now be centrally monitored and a mechanism had been put in place to ensure immediate resolution of issues once identified.
