- Most people are polite to AI even when they are frustrated find the Tidio study
- Entanglement on chatbots does not prevent people from saying thank you
- Courtesy toward AI feels normal even when the technique often fails
Are you anyone who always says “thank you” and “thank you” to AI tools, or do you let you tear when it doesn’t get what you mean or give you what you want?
New research has suggested that users of AI -Chatbots can be both polite and rude, often in the same conversation.
A new report from Tidio Found most people have cursed a chatbot at least once, but it has not prevented them from saying “thank you” afterwards and highlights the contradiction in how people interact with AI.
Avoid AI -Chatbots
Almost 70% of users admitted to swinging in chatbots of frustration, but the service we get from our future AI overlords cannot be so bad as 75% said they were happy with their latest interaction.
While people can be quick to vent when things don’t go their way (some human customer service staff know too well), courtesy still seems to be a habit that people have in conversations with AI, even when the experience is not completely smooth.
A previous future study found that 67% of Americans and 71% of the British are lovely to AI. It includes saying “thank you”, “thank you” and even excusing digital assistants like chatgpt or smart speakers.
It may sound silly, but some people say that being respectful helps them get better answers. Techradar’s Becca Caddy tested this by removing polite words from her requests to chatgpt and saying the quality of the answers fell.
Even Opena’s CEO, Sam Altman, weighed in on the cost of courtesy. When asked how much it costs to run an answer to polite promps, he replied, “Tens of thousands of millions of dollars spent.”
Although AI is now part of our daily lives, a good part of people is not entirely convinced of it.
About 30% of respondents on Tidio’s survey said they prefer to wait for a human, even if a chatbot is ready to answer. And 26% said they would rather rely on a magic 8-ball than AI support.
Some users are even willing to pay to avoid it. About 11% would use extra just to talk to a human.
In practice, most people are ready to use AI to help basic tasks. The most common purposes include technical support, general questions, billing problems and product information.
