- US Digital transformation maturation is below the global average
- Workers do not have the right tools or training
- Basic security measures are missing
Despite world -class investments in AI and other technologies, US companies are hanging when it comes to digital transformation, new research has claimed.
A report from Zoho found as many as two out of five (39%) US organizations are still only in the early stages of transformation, with the entire country ranking 1.2 percentage points below the global average in terms of transformation maturation.
The slow progress is blamed for security weaknesses and delayed tools, where only 15% of workers feel that workplace tools meet their expectations – with separate walkme research that finds only 28% of employees feel sufficiently trained.
US digital transformation hangs
Zoho noted that the progress of level 2 (standardization) to level 3 (structured operations) could take between three and five years, which comes at a price of $ 250-500 per year. Employee annually. Reaching level 4 (optimized digital operations) requires about twice the resources-10 or more years and $ 500-1,000 per year. Employee every year.
The majority of companies (85%) are still said to be dependent on manual task elegation of automation, like hospitality, logistics and retailing that are fighting more than their tech-nest colleagues in it and financing industries. SMBs are also behind larger companies, probably due to more limited resources – and Walkme’s research supports this and reveals that only one in four uses AI to improve efficiency.
Some of the highlighted problems include poor implementation of multi-factor authentication (MFA) (used by only half of the analyzed companies), supply of secure access policies such as VPN (available to only one in four) and limited physical security check (adopted by fewer than one in three).
To appreciate the losses, Walkme estimates $ 104 million in losses of 2024 due to under -utilized technology and 36 days wasted each year by ineffective workers. On the flip side, proper digital adoption could almost triple return on transformation investments.
“American companies have strong foundations in collaboration and digital tools, but safety and process efficiency are important barriers to transformation,” noted Zoho chief evangelist Raju Vegesna.
