- Teamviewer finds that one in three workers expect technology friction to increase over the next 12 months
- Great Britain, the United States and India are among the hardest hit, Germany among the most comfortable
- AI could be the solution – but the workers must be supported
New research from TeamViewer has revealed the connection between technology and employee satisfaction, which can have much wider knock-on effects on revenue and workforce turnover.
The company’s Impact of Digital Friction report found that almost half (46%) of UK businesses blame digital friction for slowing down their work, with even more (55%) experiencing delays to critical projects due to IT issues.
Furthermore, around a third (30%) of UK workers expect digital friction to increase over the next year.
Digital friction costs companies revenue and personnel
Companies in the UK (46%), US (50%) and India (65%) are most likely to report revenue losses due to IT inefficiencies, placing them ahead of the global average (42%). On the other hand, Germany (33%) seems to have figured out what works and what doesn’t, seeing a much lower turnover loss.
In the UK specifically, nearly half (47%) say technology frustration can contribute to employee turnover. One in three (31%) have even seen colleagues leave as a result of poor technology offerings, and a similar number (27%) have considered leaving themselves.
“Our findings show that reducing digital friction can have a huge impact on both performance and morale,” wrote strategic technology director Andrew Hewitt.
TeamViewer sees AI tools playing a role in addressing technology friction – 52% of workers are already open to AI handling routine IT tasks like troubleshooting and resetting passwords.
“When organizations embrace AI-powered connectivity and smarter IT systems, they can remove barriers, give people back valuable time and create a smoother, more rewarding work experience,” Hewitt added.
In addition to integrating AI into more workflows, companies must also offer better user training and onboarding to keep workers in the loop, giving them a higher sense of purpose and belonging.
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