- Amazon has just reached a run of $ 2.5 billion with the Federal Trade Commission (FTC)
- Out of the total amount will be 1.5 billion dollars cover the customer level
- Many Amazon Prime users may be eligible for refund but there are a few warnings
Amazon recently decided to settle in his big case against the FTC (Federal Trade Commission) and accepted a massive payment of $ 2.5 billion instead of pursuing a lawsuit.
The allegations against Amazon included the company making it difficult to cancel primary subscriptions and that it enrolled people in a subscription without fully informed consent. Amazon admitted no wrongdoing in the case, but decided to settle rather than facial years with appeals.
Here’s all you need to know to find out if you qualify for refund and how to claim it if you do.
What happened to the Amazon Prime running?
The complaint specified that Amazon had used “dark patterns” to trick people into signing up or renewing their primary subscriptions. In addition, FTC claimed that cancellation of a primary subscription was too complicated with too many roadblocks in the road.
Amazon denies any wrongdoing, but it has agreed to review how Prime is presented, revealed and canceled. In one declarationA spokesman for the company said: “Amazon and our leaders have always followed the law, and this solution allows us to move forward and focus on innovation for customers.”
The FTC ensures historic $ 2.5 billion against Amazon. Agency claimed that Amazon used misleading methods to enroll consumers for primary subscriptions and made it extremely difficult to cancel: https://t.co/c6e1tpigdi25 September 2025
How big is Amazon Prime Refund? The settlement allocates $ 1.5 billion specifically to the consumer’s refund, but of course the actual sum that a person can get is limited.
The FTC estimates that millions of Amazon Prime users could be justified so that the payment amount will be limited to up to $ 51 per year. Person. This figure is based on the fact that the reimbursement pool is distributed across all approved requirements so that not any user will necessarily receive the maximum amount.
Who will qualify for Amazon Prime Refund?
To qualify for Amazon Prime Refund, you must have signed up for the service between June 23, 2019 and June 23, 2025.
If you tried to cancel Prime during this period but did not end up doing so, you qualified as well. Attempting to cancel were defined as starting the process but not ending it or being tempted to be enrolled. The settlement applies only to customers in the US.
How do you check when you signed up for Prime? Go to the Amazon app (or site) and go to Account> Membership and SubscriptionsThen press ‘Payment History’. You can scroll down to see your primary payment story.
How are the refunds treated?
Whether you get your refund automatically or do not depend on which group of customers you belong to.
The first group eligible for an automatic payment includes Amazon Prime subscribers who signed up via a “challenged registration stream”. In other words, a process that made it difficult to cancel your subscription. This refers to any version of:
- The universal primary decision -making page
- Shipment option Select Page
- Prime Video -Subject Flow
- The single page checkout
Also, qualified customers cannot have used more than three most important benefits during their subscription. This means benefits that you would otherwise not have received without being a prime member, and presumably includes prime video streaming or free shipping.
If you are part of the first wave of payments, you do not need to submit a claim. Amazon will distribute payments based on the total amount of membership fees paid under your subscription (maximum $ 51) and you can expect to get your payment within 90 days.
The other group of customers must apply for a refund. To qualify, you must have signed up for a challenged registration current (as described above) or unsuccessfully tried to cancel your subscription. Nor can you have used any of your most important benefits more than 10 times in any 12-month subscription period.
Customers who fall under the criteria of the second wave of payments must fill out a form.
Amazon Prime Refund process
We are currently only on the first wave of the process where automatic refund is treated for those who signed up for a “challenged enrollment current” (see above) and have not used more than three most important benefits within a period of 12 months.
Unfortunately, wave two plaintiffs must wait as Amazon has not sent the refund form yet or created a site with details of the requirement process. It will only be available when the Wave One customers are all getting their payments.
Once the site is live, you will apparently be able to access it from the Amazon Web site and the Amazon Prime page, according to FTC.
Within 30 days of Amazon settling his automatic payments, anyone who is eligible for the second wave will be notified via E email (and sent letters). This tells you how to fill out the form and you have 180 days to do so (from the day of receipt). The e email must contain links to the site where you can submit your claim.
You will be able to do this via email, first-class postage prepaid email or directly on the Amazon settlement site. It is currently unclear when this second part of the process starts, but we will update this guide when it does.
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