- Slack is unveiling a range of updated tools and services at Dreamforce 2025
- Rebuilt Slackbot takes center stage, with conversational input and more
- New Salesforce integrations will make it easier to find all the information you need in one place
Slack has unveiled a host of new innovations as it bids to become “the agentic operating system” and home to all your company’s AI agents.
The online collaboration tool wants to help companies integrate AI agents and CRM data to increase productivity and accelerate business growth — with a completely redesigned and built Slackbot at its center, giving users unparalleled access to their data.
This will also allow users to communicate in conversational tones with Slack, making it easier to get the information or services you need.
“A Full Reinterpretation”
“Slack is already an agent operating system — think about it, this is where your people work,” said Slack CEO Denise Dresser in her keynote at Dreamforce 2025.
“This is not some big grand vision that I’m unveiling – this is a reality,” she added, “it’s not just about getting the job done…it’s about a full regeneration.”
The new era of Slack looks to be an interface for all your interactions with Salesforce, with new, custom-built experiences for Agentforce Sales, IT and HR Service, and Tableau.
But it’s Slackbot that takes center stage, aiming to be what the company says is your “personal AI companion,” capable of looking at all the vital context in your business data to provide richer, more useful answers.
Along with other Salesforce platforms, Slackbot can connect to a variety of third-party tools, including Google Drive, Asana, and even Microsoft Teams.
When a user opens Slack, they now get a list of daily priorities and status reports, but Slackbot can also create a project plan from a canvas or meeting transcript, find information when you only remember a few details, and help you prepare for meetings like never before.
Peter Doolan, EVP and chief customer officer at Slack, also stated at Dreamforce 2025, “we want to make things as simple and comfortable and productive as possible,” Doolan notes, describing his goal to “give every employee AI superpowers.”
“Imagine the power of Slackbot across your businesses: it gives you the power of context and AI in the workflow,” he added, “This is what AI was supposed to be.”
