- ChatGPT adds enterprise knowledge to ChatGPT Business/Enterprise/Edu
- It connects to internal resources across Slack, cloud storage and more
- Work in progress continues to refine the experience
OpenAI adds access to “enterprise knowledge” to ChatGPT for Business, Enterprise and Edu users, enabling the popular AI tool to connect with third-party tools such as Slack, SharePoint, Google Drive and GitHub so the chatbot can provide answers that are more personalized to your business.
The company’s knowledge is powered by a version of GPT-5’s reasoning, allowing it to draw comparisons from multiple sources, and as we’ve come to expect when it matters most, ChatGPT will also cite sources for improved trust.
After initiating the connections, users can access company knowledge via a separate button in the message writer area.
ChatGPT provides business users with business knowledge
“Knowledge of the business has changed how I use ChatGPT at work more than anything else we’ve built to date,” explained COO Brad Lightcap.
OpenAI says that enterprise knowledge will ultimately lead to broken down silos, where employees can combine multiple knowledge pools from across the enterprise to create more informed outcomes.
The tool was primarily designed to help with reporting, planning, research and customer preparation, eliminating all the timely manual processes that workers currently have to take.
OpenAI emphasized that existing privacy permissions are respected by the company’s knowledge tool and that “OpenAI never trains on your data by default.” All the usual security, compliance and control systems also remain in place according to the organization’s policies.
When third-party apps are linked, ChatGPT can still refer to them for certain snippets of knowledge, but to invoke the company’s knowledge for more detailed reports, users must manually select the on/off button.
The company also emphasized that enabling the company knowledge effectively disables internet access to force ChatGPT to cite these sources, so there is no web search or chart/image creation in this mode.
“You can turn it off and continue working in the same conversation to use these options while keeping your existing context,” OpenAI explained. However, these two experiences were to be more adapted and integrated over the coming months.
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