- Users are unable to access X.com due to failed authentication transition
- Infinite redirects are reported
- Migration from twitter.com to x.com causes problems
Several users of X (formerly Twitter) are reporting being locked out of their accounts thanks to a botched authentication switch.
The issue concerns the retirement of the old twitter.com domain in favor of Elon Musk’s apparently sentimental attachment to x.com.
Users who rely on access keys and hardware security keys are sent into an endless loop to re-enroll in their chosen form of two-factor authentication.
Logging in has never been more difficult
The move from twitter.com to x.com began in May 2024, with X warning users that if they did not manually migrate their access key or hardware security key authentication by November 10, they would be locked out of their accounts until they migrated or chose another form of authentication (such as a authentication appwhich has not been affected by the migration).
Lo and behold, November 10th has passed and users are being forced to migrate their authentication method. Unfortunately for them, many users experience error messages during the migration or get caught in a perpetual loop of redirects.
Access keys and hardware security keys are supposed to be a quick and secure way to ensure that the person logging into your account is actually you, but currently that’s not the case for X users.
Outage tracking site Downdetector still shows some users struggling to log in three days after the deadline, and X has not released an official comment on the matter.
This is not the first time X has been the victim of a botched security change. In 2023, the Tor onion service that allowed users in areas with restricted or censored internet access to Twitter went down, and thanks to Musk’s massive layoffs, the service remained offline.
Elon has made several questionable changes to the platform since its $44 billion acquisition in May 2022, including changes to the way blocking worked on the platform, which resulted in millions of users flocking to X alternative BlueSky. X has also seen major layoffs following Elon’s purchase of the platform.
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