- Alexa+ Greetings uses AI to generate personalized responses for callers
- The assistant will identify who is at the door and provide an appropriate response
- It’s now rolling out to Alexa+ Early Access users in the US and Canada
Ring is launching a new AI assistant for those occasions when you can’t get to the door yourself, but a pre-recorded message won’t quite cut it. Alexa+ Greetings is rolling out today, and will give different responses depending on who’s calling and what instructions you’ve given beforehand.
For example, if you tell Alexa+ Greetings that you want packages out of sight behind your shed, it will relay that message when it identifies a delivery person, and even handle follow-up questions (if, for example, the package requires a signature and needs to be returned to the depot).
It can also politely (or not so politely, if you’re so inclined) reject cold callers and salespeople, or offer a friendly greeting if it recognizes a friend or family member.
Alexa+ Greetings uses Ring Video Descriptions – a feature launched earlier this year that uses AI to analyze the event that triggered your video doorbell or security camera and generates a short text message so you don’t have to watch a video clip to understand what’s going on at home. If it’s something you expected, like the postman or your kids coming home from school, you can dismiss it without further action.
Still getting too many warnings? Last month, Ring began using the same technology to aggregate notifications about similar events. This tool, called Single Event Alerts, ensures that your phone is not bombarded with messages if, for example, a gardener mowing your lawn or your children playing outside.
Launch date and availability
This isn’t the first time we’ve seen generative artificial intelligence in a video doorbell. Earlier this year, home security company Swann released the SwannBuddy4K doorbell, which includes a free AI voice assistant called SwannShield to communicate with callers.
During testing, we found the doorbell itself to be excellent, especially since all of its key features are available without a subscription. However, the Assistant was still in beta when we reviewed it, and felt a bit like a gimmick rather than a truly useful feature. Take a look at our full SwannBuddy4K review for more details and to see how it performed in the real world.
Hopefully, Alexa+ Greetings will feel like a more polished product when it starts rolling out to Alexa+ Early Access users today in the US and Canada. It will be available for third-generation Ring Wired Doorbell Pro and second-generation Ring Wired Doorbell Plus with a Ring Premium Plan and Ring Video Descriptions enabled.
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