- Zoom AI Companion 3.0 promises to be a more proactive agent platform
- ‘My Notes’ meeting summaries and ‘Personal Workflows’ automations are coming
- AI Companion also has more context for your resources to make it more reliable
Zoom has announced a series of upgrades to its agent AI suite in an effort to help users save more time on repetitive and administrative tasks.
The company describes the Zoom AI Companion as a shift “from reactive support to proactive intelligence,” hoping to anticipate users’ needs.
AI Companion is included with paired Zoom Workplace accounts or can be added separately to other plans, and free users can also try some of the features within monthly limits set by the company.
Zoom AI Companion is now more “proactive”
The online collaboration platform’s agentic ‘My Notes’ tool is designed to be platform agnostic and works across Zoom meetings, Teams and Google Meet calls and even in-person meetings. Besides taking notes and summarizing interactions, it also creates personalized notes that would be more relevant to the specific user.
Another tool, ‘Personal Workflows’, will automate some repetitive tasks and follow-ups for users who can configure it via natural language instructions. Zoom also offers role-based templates to start with, but the overall hope is that employees without the technical expertise can create their own agents with personalized workflows.
An example of a custom agent provided by Zoom is: “After each client call, automatically create a follow-up email with key discussion points and send it within 30 minutes.”
“With AI Companion, people can move beyond managing work to truly accelerate their impact and shift from reactive productivity to proactive intelligence, where technology doesn’t just support work, it elevates it,” wrote AI Product Manager Lijuan Qin.
Some other improvements have also been made to AI Companion to give it more context, including support for image uploads and access to Team Chat conversations.
“The era of reactive productivity is over,” the company boldly concluded.
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