- Loblaw Confirms Cyber Attack Exposing Customer Contact Data
- Names, phone numbers and emails stolen, but no passwords or financial information
- Stolen details can fuel phishing attacks despite being “basic” data
Loblaw has suffered a cyber attack in which crooks stole customers’ basic contact information.
“Loblaw notified customers today that they are investigating a data breach,” it said. “After identifying suspicious activity on a contained, non-critical portion of its IT network, the company has determined that a criminal third party gained access to some basic customer information such as names, phone numbers and email addresses.”
In response to the breach, the company said it was “securing its network and customer information,” without elaborating.
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Advise customers to be cautious
Loblaw said it had logged out all of its users, who to use the services again must log back in. It emphasized that passwords, health information or credit card data were not touched.
This is probably why it didn’t reset people’s passwords, just logged them out.
Loblaw is Canada’s largest food and drug retailer with approximately 2,500 stores, including supermarkets, pharmacies, bank kiosks and clothing stores, with plans for another 70 locations this year. The company employs 220,000 people and has annual revenue of $45 billion.
While Loblaw described the stolen data as “basic information,” this is more than enough for cybercriminals to launch convincing phishing attacks. By impersonating Loblaw employees, crooks can trick victims into sharing sensitive data, login credentials and more, escalating what appears to be a “basic” and almost harmless attack.
Therefore, customers are advised to be especially wary of incoming messages (email, SMS, social media) from people claiming to work for Loblaw. Phishing emails usually contain a sense of urgency, such as an offer expiring or an account about to be suspended or closed.
So far, no one has claimed responsibility for the attack, and the data has yet to be found on the dark web.
Via Bleeping Computer
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