- 400,000+ FedEx employees have accessed AI training
- Managers took the time to carefully consider AI tools
- FedEx has still had to cut some employees
FedEx has launched an enterprise-wide AI skills program that could help more than 400,000 workers globally as the company prepares for major workforce shifts.
Launched in December 2025 in partnership with Accenture, the scheme includes personalized and role-based training to help employees prepare for developing responsibilities as AI takes hold.
Despite a clear intention to upskill existing employees to embrace artificial intelligence, the company has also been forced to close facilities and lay off thousands due to a broader cost-cutting drive.
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The training effort is not unfounded because the global shipping giant has already used AI across operations to streamline and increase efficiency.
“The more we invest in our talent being on the leading edge of this learning journey, the better off they’ll be, the better off we’ll be, and the better off the wider industry will be,” explained Chief Data and Information Officer Vishal Talwar (via CNBC).
Talwar added that the online learning platform would be a “living curriculum that will continue to update itself every month, every quarter,” keeping workers updated with current trends and new technologies.
Talwar, a former Accenture employee as well as IBM and Dell, explained that FedEx’s entire C-suite took two days off to meet with technology vendors in Silicon Valley to find the best solutions, indicating a well-thought-out strategy.
FedEx’s efforts align with recent reports indicating that while replacing newbies with AI may improve efficiency in the short term, it eliminates future workforces from being developed and therefore may be harmful in the long term.
We already know that jobs are more likely to evolve than they are to be replaced where humans have more oversight over autonomous AI agents.
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