Complaints range from poor accommodation, delayed transport services, poor food, lack of administrative support
ISLAMABAD:
Pakistani pilgrims performing the 2026 Hajj filed a series of complaints against Religious Affairs Minister Sardar Yousaf over what they described as poor arrangements during the pilgrimage, with some pilgrims also announcing plans to move the court against the authorities.
The pilgrims said they had paid as much as Rs 1.2 million each for Hajj, but they still faced serious difficulties due to inadequate facilities and mismanagement. Complaints ranged from poor accommodation and delayed transport services to poor food and lack of administrative support.
According to the pilgrims, the beds provided to them were uncomfortable and the transport did not arrive on time, causing considerable difficulties during the pilgrimage. They further alleged that low-quality food was served and claimed that on several occasions they were even served burnt meals.
“We have no one here to look after us and have been left helpless,” the pilgrims complained, adding that despite repeatedly raising concerns, their complaints were not addressed by the authorities.
Responding to the mounting criticism, Religious Affairs Minister Sardar Yousaf assured pilgrims that their grievances would be addressed and promised action over the poor arrangements.
“I will take action against the inadequate arrangements,” the minister said while responding to the complaints against the Hajj management.
Yousaf visited camps of Pakistani pilgrims in Mina and Arafat and reviewed arrangements and facilities provided during the most important days of Hajj.
The minister met pilgrims, listened to their concerns and directed officials on the ground to immediately resolve any grievances or operational issues faced by Pakistani pilgrims. He said a proper grievance handling system had been established for pilgrims, adding that arrangements during this year’s Hajj had remained highly satisfactory.
Talking to APP, the Minister said that Pakistan was making continuous efforts every year to improve Hajj facilities and pilgrim services and noted that better arrangements were ensured during Hajj 1447 AH.
In a related development, Interior Minister Mohsin Naqvi visited the camps of Pakistani pilgrims in Mina where he reviewed the arrangements. (With input from APP)
