- A Microsoft Outlook for Mac update has broken email replies
- Users struggle to load responses
- The issue affects Outlook for Mac version 16.110, build 26061317
If the update to Microsoft Outlook released last week has you scratching your head and wondering where those previous email replies went, you’re not alone.
An update to the email app last week caused previous replies to disappear, and a fix has yet to be released.
The bug appears to be limited to Mac users running version 16.110, build 26061317. The only known fix at the moment is to switch back to the previous version of Outlook for Mac and (temporarily) disable automatic updates.
Update breaks responses on Outlook for Mac
Several users have shared their frustrations on Microsoft’s Tech Community and Learn forums, stating that the lack of responses is affecting their ability to properly respond to emails or forward email chains to colleagues.
Fortunately, there is a workaround that was pointed out by a Microsoft Forum moderator. Rolling back to the previous version of Microsoft Outlook for Mac restores replies and email chains. But you will need to turn off automatic updates to prevent Outlook from upgrading again to the broken version.
How to roll back your Microsoft Outlook for Mac
- Navigate to Update History for Office for Mac using this guide
- Restore your Outlook to version 16.109.3 or earlier using the steps listed here
- Turn off automatic updates on Legacy Outlook for Mac by going to Help > Check for updates, then uncheck “Automatically keep Microsoft apps up to date”
- When a fix is rolled out, don’t forget to check the automatic updates again
Until an official fix is released, this appears to be the only way to load replies on Outlook for Mac. All updates from Microsoft will be published here.
If your organization has certain administrative barriers enabled, you may not be able to remove the current version of Outlook.
Via The register
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