- ServiceNow CEO Bill McDermott Calls for Moving From “AI Chaos to AI Discipline”
- Comments come after OpenAI model infiltrated Hugging Face
- McDermott says ServiceNow tools come with a “kill switch” to prevent such incidents
ServiceNow CEO Bill McDermott has explained why his company’s AI offering has an edge over the competition, in part because of built-in controls that can cut off access when needed.
speaks to CNBCMcDermott said ServiceNow’s tools help companies move “from AI chaos to AI discipline.”
“We have a kill switch that stops AI agents going rogue, so those things don’t have to happen and they wouldn’t happen when companies run ServiceNow,” McDermott said
Don’t go rogue
McDermott’s comments come shortly after the highly publicized incident that saw an OpenAI model breach the online repository Hugging Face.
The incident was part of an experiment by OpenAI as part of its testing of GPT-5.6 Sol and an “even more capable pre-release model” to see how well they would fare on the ExploitGym benchmark.
Hugging Face co-founder Thomas Wolf has called the event “a wake-up call,” he says BBC it, “will be one of the most common types of cyberattacks we see”, adding that most companies are unaware that “the game has changed”.
Many major software companies have experienced some unease over their increasing use of artificial intelligence, but McDermott dismissed concerns that this growing competition in artificial intelligence could affect ServiceNow’s customer retention.
“If you look at the terms of our contracts, they’ve actually gotten longer,” McDermott said, noting that greater AI adoption should actually increase demand for tools like those provided by ServiceNow.
“There will be more artificial intelligence. There will be more incidents, and all of these things are driving more and more volume to ServiceNow,” he said.
The news came as ServiceNow reported its latest earnings with subscription revenue of $3,877 million in Q2 2026, representing growth of 24.5% year-over-year and 23% in constant currency
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