- VEEAMS DEVOPS -TEAM DEGINED MISCELLENT AN OLD BACKUP
- Topics and comments spaning over 24 hours were lost
- VEEAM apologizes for mistakes say it was not intentional
Top backup and data protection software provider Veeam has apologized after it accidentally deleted forum data during a faulty restoration.
A report from Registered The said Fabian K of the company’s product management team explained the internal infrastructure, the DEVOPS team had mistakenly recovered one day old backup of the forum database over the production database, which led to a temporary loss of forum data.
Confirmation of the error came about 4.5 hours after VEEAM shared that “some topics and comments from the last 24 hours [were] missing. “
VEEAM admits errors over recovery of errors
Veeam dedicated his web team to identify potential problems, Fabian said in a post from 10:38 pm on February 11: “We understand how important timely updates are and we will assure you that we are actively investigating this case.”
Although the company discovered pretty quickly what had gone wrong, Fabian admitted in a post 15:00 that it would not be possible for VEEAM to combine new comments after the restore with those missing during the error, which means one Unknown number of submissions has been lost without a backup.
Together with public admission, the incident was humorously labeled as ‘the best post of the week’ in the company’s weekly forum digestion used to share news and upcoming plans.
Fabian wrote: “We sincerely apologize for the disadvantage this may have caused and appreciated your understanding.”
