- Perplexity’s AI Chatbot will both find and book restaurant tables through Opentable
- The conversation method streamline the process of fulfilling requests for the details of the location and when it has an opening
- Confusion hope that integration will encourage people to remain on the platform instead of having to leave to perform a task
AI -search engine confusion wants to do more than just find your next restaurant; It will book your table. Confusion made an appointment with Opentable to integrate the reservation tool into confusion. Instead of just giving links to restaurants to help you reserve a table, you can get a place at any of Opentable’s more than 60,000 restaurants in the conversation.
The first part of the process is the same as before in confusion. Ask for “a quiet Thai place in Brooklyn, which is good for vegetarians and has outdoor seating,” and it will earn a filtered list of opent options that match your requested decor, dietary needs and atmosphere. If you see a place you would like to go to that is available via Opentable, there will be a “reserve” button to when you want to go and you are done. Instead of jumping from search to decision to reservations, you now get everything in a conversation.
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Dining room confusion
The trade encourages people to hold on to confusion to make their dinner plans, part of a larger trend where AI platforms try not only to give information but complete tasks. Booking a table may seem like a small thing, but the magic lies in collapsing all the invisible steps between wanting to find a place to go and actually do it.
The normal route may involve half an hour of browsing, other guessing and refreshingly open to see what is still available. With Perplexity’s new system, you describe the scenario and see it loose itself. Under the cap, Opentable’s own AI Concierge handles most of the work. It draws on each restaurant’s metadata, including menus, seating and any tags attached to its listing of Opentable, and uses it to cause confusion more accurate recommendations.
Confusion shows the restaurant, available times and then Opentable handles the booking itself, complete with confirmation and any options to change or cancel. It is not an autonomous agent as Chatgpt’s agent mode. It smooths the path between the two services, but does not travel between them that an agent would.
It is probably for the best as confusion can occasionally misunderstand your request or excessive law based on incomplete restaurant data, but Opentable does not book a table that is not available. And while Opentable’s restaurant profiles are usually rich in detail, they still rely on restaurants to keep things accurate.
From Opentable’s perspective, this is a distribution movement. Putting their reservation infrastructure in Perplexity’s flow gives them access to a new set of users. Instead of trying to gain attention in a crowded app race, opentable becomes part of a platform that people are already using. As AI assistants continue to develop, you can expect more of these seamless assignments between search, decision and action. Booking a table is perhaps just the beginning; Better reserve your place now.
