- Xero CEO outlines the agent age of accounting, powered by AI
- Several new additions to the JAX agent platform will help workers in all teams
- Cassidy also appears to allay fears that AI will take jobs, saying that human influence is always crucial
The CEO of Xero has highlighted the key role AI can play in helping to revolutionize the finance and accounting industry.
Speaking at Xerocon 2026 in London, Sukhinder Singh Cassidy outlined her company’s goal “to be the trusted ecosystem for the agency era” through its range of AI services and tools.
“It’s never been a more exciting time to imagine what’s possible with software,” she declared, outlining Xero’s goal, “to keep transforming our platforms so you can transform your practice, and then we can keep leveraging old and new technology to make work smarter.”
Agent age
Cassidy went on to mention Xero’s role in two major initiatives going forward, what she called the “next chapter” for the company — namely, “putting AI to work for work” and also “supporting the progress of construction.”
“AI is really here,” she noted, “it’s still messy, it’s still early, but it’s one of the biggest trends, if not the biggest technology trend of our lifetime.”
The financial industry appears to be an obvious area where artificial intelligence can benefit workers, with automated tools and services taking the burden off overworked employees, especially when it comes to time-consuming manual processes.
The company highlighted this with the release of several new AI tools for its JAX agent platform, including Smart Document Capture, which can automatically extract relevant data and add it to Xero, and Auto Bank Reconciliation, which automates time-consuming manual tasks in bookkeeping by matching transactions to bank feeds automatically in real-time.
With all these new tools taking work away from humans, Cassidy confronted the fear of some employees that AI would steal their roles.
“We believe the role of the trusted advisor is not going away,” she noted, “it’s enlarging, it’s multiplying into something much more powerful and meaningful in this era—your judgment, your relationships, your expertise become more valuable, not less, when you leverage these tools to supercharge your business.”
“It’s important to recognize that our job is not just to make sure AI works for your work, but the new possibilities are multiplying.”
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