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Welcome to our coverage of this outage – not long ago we saw large increases in reports of crash tracker DownDetector, with Microsoft Outlook affected.
As you can see – that’s a big increase in reports of crashes on DownDetector for Microsoft Outlook…
The official Azure status page has confirmed that there is an issue and it is being investigated.
Users “may experience intermittent problems signing in to Outlook.com,” the company says, and may also “experience intermittent login errors, including ‘too many requests’ errors or unexpected log-outs. In addition, affected users may include, but are not limited to, iOS users.”
We must say that the latest update from Microsoft does not exactly inspire confidence.
“We are continuing to investigate the unexpected increase in failure rates affecting two separate failure scenarios to identify any potential root cause that may be responsible for this. Additionally, we are closely monitoring service telemetry to detect other potential actions or remedial steps.”
As it continues, outage reports continue to rise on DownDetector – although things are leveling off a bit.
Microsoft has updated its slightly vague and unhelpful message from earlier with a slightly more confident sounding post.
“We are seeing specific errors related to authentication key errors,” it said. “We are working to determine the underlying cause to determine our next remedial steps.”
Interestingly, the outage seems limited to only Microsoft Outlook, suggesting that it is a problem directly related to the email program.
It’s been 40 minutes since an update from Microsoft – although reports of outages seem to be leveling off, it’s still quite a long time.
We’ve finally got an update from Microsoft – looks like this could be a longer-lasting gremlin than expected…
Things have gone quiet again – we’re still seeing a good amount of outage reports on DownDetector, but nothing from Microsoft yet.
Finally – we may have the end in sight, as confirmed by a new update on the Microsoft service health status page!
“We are testing a rollback of this change to determine if this alleviates the impact. In parallel, we are continuing to investigate the unusual error patterns previously observed.”
So fingers crossed – this could solve it!
Reports also seem to be declining on DownDetector, so that could be bad news for anyone looking to avoid emails for a little longer.
Well, it’s a turn-up for the books – Microsoft has admitted that its previous fix didn’t work as expected.
Progress! Finally, Microsoft thinks it may have found the problem, after several hours of struggle.
“We have completed a rollback of this configuration change. We are now carefully monitoring the environment to determine if it worked as intended or if there are additional steps required for full incident resolution.”
So things can almost be back to normal!
Microsoft believes it has solved the problem!
iOS users were particularly hard hit, it adds, and provides a list of steps for users on Apple devices to regain access:
-Open the Settings app on your iPhone.
-Scroll down and tap Mail.
-Select Accounts under the Mail settings.
-Tap on the email account for which you need to re-enter the password.
-Tap on Account Settings or directly on the Password field (depending on your iOS version).
– Enter the updated or correct password in the Password field.
– Press Done to save the changes.
-Open the Mail app to confirm that the account is syncing correctly and that emails are being sent/received.
Good luck!
And with that we see reports of crashes on DownDetector dropping, so that should (hopefully) be the end of it.
