ISLAMABAD:
In a move aimed at modernizing government service delivery and improving accessibility, the National Database and Registration Authority (NADRA) has launched a revamped, feature-rich website designed to streamline identity-related services for citizens at home and abroad.
The upgraded platform brings together a wide range of services – including Computerized National Identity Card (CNIC), National Identity Card for Overseas Pakistanis (NICOP), Pakistan Origin Card (POC) and Family Registration Certificate (FRC) – under a single, user-friendly interface.
The new website allows applicants to navigate processes more efficiently. Officials say the website integrates advanced data visualization tools with registration data and demographic statistics presented through the nGRIDS system in the form of interactive maps.
Users can access comparative analyzes of census and registration figures at the district level, providing deeper insights for both researchers and policy makers. To further support planning and academic work, a dedicated map gallery has been introduced, providing access to national and provincial trends. The platform also highlights a more coordinated system for recording vital events, including births, deaths, marriages and divorces.
In addition, the authority has consolidated its verification services for banks, telecom operators and government agencies with the aim of increasing efficiency and data reliability across sectors. Customer support has also been enhanced with improvements to the call center, interactive voice response (IVR) and email assistance channels.
The grievance registration and resolution mechanism has been upgraded to ensure faster handling of public grievances, while the NADRA career portal now has a simplified online application process for prospective candidates.
The website also offers comprehensive guidance on NADRA’s network, both in Pakistan and abroad, including detailed information on registration centers and mobile registration vans, all accessible through a single platform.
Sections dedicated to Right to Information (RTI) and the media center have been redesigned on modern lines, reflecting what officials describe as an effort to improve transparency and public engagement.
