- Xbox users are facing account recovery issues ahead of the future of the all-digital console
- Xbox Support offered help to several users after one had their account deleted after being hacked
- Some gamers are now reluctant to buy any of Microsoft’s digital games or software
Sony’s discless future for PlayStation consoles begins in 2028, and this has unsurprisingly left gamers unsure, with Microsoft reportedly following in a similar direction. Unfortunately, it comes at a time when a digital future looks precarious and uncertain.
As reported by GamesRadar, Xbox recently offered support to players who lost access to their accounts due to hackers to restore access to game libraries. This is directly involved in the case where a user had their 25-year-old Microsoft account hacked and subsequently deleted, losing access to tons of personal OneDrive data and games.
In response to the user, Joshua Khane, and the initial account deletion post, the Xbox Support Account issued an apology stating that it is actively working to ‘restore access’ to Khane’s purchases, despite the account deletion email stating that it was ‘irreversible’. It also highlighted that its ‘DMs are open’ to other users facing account recovery issues.
However, not enough has been done to satisfy users, as most suggest that Xbox Support’s DMs are simply full of bots, while others suggest that buying games on one of Microsoft’s gaming ecosystems could be a risky move.
One user stated: “I wasn’t affected by this, but seeing the development makes me feel very insecure as an Xbox customer. I’m not sure if I should continue to buy games and software from Microsoft if this is how I want to be treated if my account is ever hacked.”
Most importantly, the drama comes ahead of a discless console future, not just for Sony PlayStation users. Microsoft’s Project Helix is said to feature a disc-to-digital feature, known as ‘Positron’, which will allow gamers to turn discs into permanent digital copies.
Xbox issues with account deletion after being hacked and over 500 movies instantly removed from user libraries on PlayStation do little to instill confidence in users on either ecosystem in an all-digital future.
It’s now apparently clear that once physical copies of games are out of the picture, users’ access to games will be at the disposal of Microsoft and Sony, which explains why gamers are constantly voicing their frustrations – but it’s hard to say whether these complaints will change anything.
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