“The challenge is not a lack of technology, but a lack of compliance with the realities of work”: Study claims workers are using unapproved AI tools in the workplace, despite knowing the risks

• Many workers still can’t get to grips with artificial intelligence at work, and disconnecting from managers isn’t helping
• Mitel finds that 71% have used non-approved communication tools for work-related purposes
• And 71% of workers say they feel pressured to “make it work” with tools that aren’t designed for their needs

Workers are struggling to understand how best to use AI tools for their day-to-day tasks due to a growing disconnect between employers and their employees, new research has claimed.

A new study from Mitel found that AI tools are often misaligned with how employees actually work, leading to widespread frustration.