- Zoom Virtual Agent Receptionist is now available for any business
- As a first port of call, it frees up people to handle more valuable calls
- Available from $24.99/month, it speaks 10+ languages and works 24/7
Zoom has announced the launch of a dedicated AI receptionist that customers can implement into their existing business phone system, meaning potential customers no longer have to commit to migrating to Zoom Phone as was the case previously.
By helping customers avoid disruptive infrastructure changes and wasting years of investment in other telephony solutions, Zoom could end up with even more paying customers who would otherwise have rejected the tool due to the migration requirements.
The system is designed to complement existing human teams by answering incoming calls and routing them to the right support channels.
Zoom’s AI receptionist is now available to everyone, including non-Zoom Phone customers
“Businesses shouldn’t have to replace their phone system to take advantage of artificial intelligence,” wrote Zoom Phone GM Chris Moss.
The company boasted that its virtual receptionist can speak more than 10 languages, will work around the clock and has built-in transcription to help agents later.
It can automatically handle routine business questions and schedule appointments, but it will also transfer calls to the appropriate people or departments where necessary. By pairing customers with an AI agent first to hopefully answer some of the most basic and common questions, it frees up human workers time to handle the more valuable and complex interactions.
The virtual receptionist also promises to close the gaps when human agents might otherwise be busy handling other calls, or our hours when customer service would normally be unreachable.
According to the company’s own data, one in two consumers say they would switch to a competitor after a single bad experience. Around three-quarters (71%) also said they find calling a business more stressful than the problem itself.
Zoom Virtual Agent Receptionist is available now, priced at $29.99 per month for 100 minutes, or $24.99 with an annual commitment.
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